As its name implies, ConnectUs is easily one of the most innovative technologies that is helping prisoners and the jail management to connect and communicate, effectively. The newly introduced Grievance Filing and Inmate Forms application allows prisoners to file various types of digital applications just as easily as anyone would do on the Internet. Perhaps, the salient feature of the digital interface is the ability to provide real-time status to prisoners about the ruling on their application. As for prison authorities, the digital filing interface saves them a big headache as they can store, process and compile thousands of applications without worrying about applications getting lost.
Prior to the introduction of the digital application, almost all U.S. prisons relied on paper filings where prisoners were forced to fill lengthy applications. Even then, prisoners had to wait, sometimes several months, to get an update on the legal filings. Such agonizing waits are over as jail authorities using ConnectUs can post the status of the application in real time. They can also offer updates and further instructions on the wait times and possible developments. In fact, prison authorities have control over almost every aspect of the application as they can change various features of the application.
According to Russell Roberts, Vice President of Marketing and Strategy for Securus Technologies, ConnectUs will definitely modernize the prison system allowing jail authorities and prisoners to communicate more effectively. He also claimed that the application is instrumental in saving time as nearly 13.8 applications are filed every month, per prisoner. In addition, a recent survey by Securus Technologies revealed that prisons using ConnectUs saved 65 percent of their time compared to paper applications. For prisoners, jail authorities and other stakeholders, such numbers are very promising because it will allow individual prisons complex to save thousands of dollars every month in time and cost.